Privacy Policy
How we collect, use, and protect your personal information
Effective Date: 1 January 2019
Introduction
Waddington Air Show is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase tickets, or interact with our services.
By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
Information We Collect
We may collect the following types of information from you:
Personal Identification Information: Name, email address, postal address, phone number, and date of birth when you register for an account, purchase tickets, or contact us.
Payment Information: Billing address and payment card details, which are processed securely by our third-party payment providers. We do not store your full payment card details on our servers.
Technical Information: IP address, browser type, operating system, device information, and cookies when you visit our website.
Usage Information: Pages visited, time spent on the website, referral sources, and other analytical data to help us improve our services.
Communications: Records of any correspondence you have with us, including emails, contact form submissions, and customer service enquiries.
How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfil your ticket orders and send you confirmation details.
To communicate with you about upcoming events, schedule changes, and important announcements related to Waddington Air Show.
To provide customer support and respond to your enquiries and requests.
To improve our website, services, and overall visitor experience through analytics and feedback.
To comply with legal obligations and enforce our terms and conditions.
To send marketing communications if you have opted in to receive them. You can unsubscribe at any time.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.
You can choose to disable cookies through your browser settings, but this may affect the functionality of our website and your ability to use certain features.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, sending communications, and delivering services to you. These providers are contractually obligated to keep your information confidential.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymise it.
Your Rights
You have the following rights regarding your personal information:
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete information.
Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.
Objection: You have the right to object to our processing of your personal information in certain circumstances.
Withdraw Consent: You have the right to withdraw your consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details provided in the Contact Us section of our website.
Children's Privacy
Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the Contact Us page on our website or by writing to us at the address provided.
If you have any questions about this Privacy Policy, please contact us.